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We deeply value every customer and prioritize the swift, secure delivery of your ordered home goods. Below is a detailed breakdown of our shipping methods, delivery timelines, rates, and eligible destinations.

1. Eligible Destinations & Local Markets

We currently ship to major consumer markets across the globe. Our primary service regions include:

  • North America: United States
  • Europe: United Kingdom & EU regions

Note: We continuously expand our logistics network. If your country is not listed at checkout, please contact us.

2. Processing Time

Once your order is authorized and verified, we send a confirmation email. Our dedicated team then meticulously prepares your home goods for shipment.

  • Processing Time: 1–2 business days (excluding weekends and holidays).
  • All items are inspected to ensure perfect condition prior to dispatch.

3. Shipping Methods, Time & Rates

Regardless of your destination within our eligible markets, we utilize our automated logistics matching system to select the optimal carrier based on your location, item size, and weight.

Shipping Duration:

  • Standard International Shipping: 7–14 business days.
  • A tracking number is provided via email once your order is en route.

Shipping Fees:

  • Orders under $79**: Flat rate of **$6.99.
  • Orders of $79 or more: Free Shipping (as a token of appreciation for larger purchases).
  • Note: Order charges cover product costs and shipping fees only. Customers are not responsible for any import fees, duties, or VAT.

Total Delivery Time:
The total delivery time is the sum of processing and shipping durations.

  • Estimated Total: 8–16 business days for all eligible countries.

4. Logistics Matching & Address Requirements

Our system automatically selects the best logistics partner.

  • If your address includes a “PO Box,” our system reviews the compatibility with the chosen carrier.
  • If the selected method cannot deliver to a PO Box, the order may be flagged as abnormal. Our customer service team will contact you promptly to modify the address or cancel the order.

5. Tracking Your Order

  • Self-Tracking: After dispatch, we email a shipping notification with your tracking number. Updates typically appear within 72 hours of receiving this email.
  • Tracking Methods: Use the “Track Order” feature on our website for detailed information. If no updates are visible, please contact us via email for assistance.

6. Causes of Delay

Tracking updates may be delayed due to force majeure circumstances, including:

  • Weather Disruptions: Heavy rain, tornadoes, floods, earthquakes, etc.
  • Local Factors: Strikes, statutory holidays, major international conferences, or other regional events.
  • Peak Season Challenges: Flight/personnel shortages during peak seasons or local logistical constraints.

7. Contact Us

For shipping policy inquiries or order concerns, reach out to our local support team:

Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)

Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG

Telephone: +852 86326228

Email: [email protected]