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At purepadsoft, we prioritize the privacy of our users (“user” or “you”). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our home goods e-commerce platform, http://www.purepadsoft.com, including associated media formats, channels, mobile sites, or applications (collectively, the “Site”).

Please review this policy carefully. If you disagree with any terms, we ask that you discontinue using the Site.

Policy Updates: We reserve the right to modify this policy at our discretion. Revised policies take effect immediately upon posting, and you waive the right to receive individual notifications for each update. We recommend periodic reviews to stay informed. Continued use after policy updates signifies your acknowledgment and acceptance of these changes.

1. Information We Collect and How We Collect It

We collect information through multiple methods to provide you with a seamless shopping experience:

  • Personal Data (Provided Voluntarily): Identifiable details such as your name, shipping address, email address, phone number, and home-related information (e.g., room dimensions, preferred styles, material preferences, or functional needs). You provide this when completing forms, creating accounts, or participating in Site activities. While optional, withholding personal data may limit access to certain features (e.g., personalized recommendations, order tracking).
  • Financial Data (Provided During Purchase): Payment information (e.g., valid credit card number, card brand, expiration date) collected during purchases, returns, or exchanges.
  • Derivative Data (Automatically Collected): Server data including IP addresses, browser/OS details, access times, and pages viewed before/after visiting the Site. Mobile users may also share device name/type, OS, country, or preferences.
  • Cookies & Tracking Technologies: We use Advertising Cookies (for online ads related to home goods), Remarketing Cookies (to show you products you recently viewed), and Affiliate Cookies (to compensate partners promoting our home goods). These processes are anonymized and do not grant us, advertisers, or partners access to your personally identifiable information.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Fulfillment & Shipping: To process transactions, send order confirmations, and deliver your home goods to your designated shipping address.
  • Marketing & Personalization: To provide personalized product recommendations, send promotional offers, and increase ads for home products you’ve recently viewed (remarketing).
  • Site Improvement: To inform website improvements, enhance user experience, and manage our affiliate commission programs.
  • Customer Support: To respond to your inquiries, process returns/exchanges, and provide order tracking assistance.

3. Third-Party Sharing and Disclosure

We do not sell your personal information. However, we may share your data with trusted third parties to facilitate our business operations:

  • Logistics Companies: We share your name, shipping address, and phone number with our shipping partners to ensure the delivery of your ordered home goods.
  • Payment Gateways: We share financial data with secure payment processors to complete your transactions.
  • Affiliate Networks: We use specialist companies (affiliate networks) to manage affiliate cookies and compensate partners. These networks ensure no personal identification is exposed.
  • Legal Requirements: We may disclose information if required by law or to protect the rights, property, or safety of purepadsoft, our users, or others.

4. Payment Security

We take the security of your financial data seriously. All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We use industry-standard SSL (Secure Socket Layer) encryption to protect your financial data during transmission. We do not store your full credit card details on our servers; they are securely handled by our payment processing partners.

5. Cookie Management

You may block cookies via your browser settings. However, please note that disabling cookies may restrict access to certain Site features (e.g., personalized product suggestions, saved cart items). Non-essential cookies expire after specified periods. For more details on cookies, you can visit the ICO website or Google Cookie Policy.

6. Legal Compliance

We are committed to protecting your personal data in accordance with applicable local laws and regulations where our business operates and where our users reside. This includes, but is not limited to, compliance with data protection frameworks such as the General Data Protection Regulation (GDPR) for our European users, the California Consumer Privacy Act (CCPA) for our California users, and the Personal Information Protection Law (PIPL) of the People’s Republic of China, where our operating entity is based. We process your data strictly based on legitimate business interests, contractual necessity, and your consent where required.

7. Contact Us

For privacy inquiries, data access requests, or concerns, reach out to us at:

Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)

Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG

TEL: +852 86326228 (Available Monday–Friday, 08:00–17:00 UTC +8)

Email: [email protected]